Backorder Policy
Preorders and Backorders
Preorders and backorders are essentially the same thing: a way to buy stuff that’s not in stock. The only difference is that preorders are items that have never been in stock, but will be soon. They’re both handled the same way.
Not all products can be backordered when they go out of stock. If an out of stock item can be backordered it will clearly display a “Backorder” button, otherwise it cannot be backordered by any means.
There are two types of backorders: Intentional and Accidental.
Intentional Backorders:
This is when you, the customer, add an out-of-stock item to your cart by clicking the “Backorder” button.
If your cart contains only backordered items, you can still checkout. When the order is ready to be shipped, you will be notified via e-mail about the shipment details.
If you have some in-stock and some backordered items, you can choose between getting all the items shipped at once and getting the items which are in stock shipped first and the rest as they come back in stock. You can leave a comment at the checkout.
If you do not leave a comment, you will receive notification of 2 separate orders: one for the in-stock items and one for the backordered items. Once your backordered items are available, we will ship the order and notify the details to you.
Please Note: If you choose to have in-stock items ship now and backordered items later, a shipping/handling charge may apply to each shipment. For now, even intentional backorders have free shipping!
Accidental Backorders:
This is when our website indicated that there was stock available for your order, but we were actually out. D'oh!
We work very hard to keep our stock numbers accurate. This type of backorder is rare, but there are a variety of issues that can lead to inaccuracies. We apologize for any inconvenience. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available. They will ship via the same shipping method you selected during checkout. You will not be charged additional shipping. A second order number will be generated to accommodate the accidentally backordered items.